Privacy Policy

Privacy Policy

Your privacy is important to us. We respect and are committed to safeguarding your personal information. Please read through this document to understand how we collect, use and store the information that you have shared in the course of using this site and/or shopping with us.

By using www.milkywayfamily.com you are accepting and consenting to the practices described in our Privacy Policy and Terms & Conditions.  

We might make changes to this policy from time to time, and strongly encourage you to visit this site for updates to ensure that you are comfortable with our Privacy Policy.

PERSONAL INFORMATION : What Information Do We Collect?

Milky Way collects personal information about you when you register for a service, or when you place an order with us. When you place an order, we will need to collect personal data including your name, email address, shipping address, phone numbers in order to process and fulfill your order.

We will contact you directly regarding your order, and your contact might be given to our courier/delivery partners in order to get your purchases delivered to you. Such details enable us to process your order and update you on its status.

In addition, we require such information for the following reasons:

- Internal record keeping

- To help improve our products and services

 - You will also be included on our mailing list when you opt to receive news about Milky Way during check out, or when you sign up on our website. You will be able to unsubscribe from the list any time you choose.

- From time to time, our team might contact you with updates regarding the business, news, promotions or other marketing activities organized by Milky Way and our partners, which we think you might be interested in.

We do not disclose your name, address, e-mail address, or personal information to third-parties without your permission or unless required by law. 

GOOGLE ANALYTICS

Milky Way collects data about visitors to our site through the use of Google Analytics. We use this insights to measure and analyze how our visitors use the website, in order to enhance our visitors’ experience shopping with us in future.

Google Analytics helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website.

Google Analytics does not store any personally identifiable about you. 

COOKIES 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You may choose to disable ‘cookies’ on your browser, but this might prevent you from having the best possible experience of the website.

PAYMENT INFORMATION

All credit card payments made on the site are processed by our third-party provider, PayPal. 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, pls do note that you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

[Last updated, 20 April 2015]

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at store[at]milkywayfamily.com.