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NOTICE FOR SALE ITEMS:
Sale items purchased are final and hence no refunds will be given.
However, should you like to return any item, please contact us (within 7 days of your date of order) for instructions on how to mail your items back to us. We will issue a store credit of the same value to be redeemed at our store, and that can be used anytime before it expires.
All items marked Clearance/Final Sale are final, with no refunds and exchanges.
RETURNS AND EXCHANGE POLICY: (NOT APPLICABLE FOR SALE ITEMS)
It is very important to us that you are completely satisfied with your purchases.
As such, we make every effort to ensure that products that may not fit may be exchanged or returned.
Exchanges and returns are applicable to items purchased through milkywayfamily.com only.
Please note that items should be in original condition, unworn, with tags attached. Exchanges are subject to stock availability.
LOCAL ORDERS
What You Need to Do:
1. Exchange or return items via courier service for a delivery fee of SGD 10
2. Exchange or return items by postage
Once we receive the item to be exchanged, we will post the exchanged item back to you via SingPost. Please allow for 10 – 13 working days for the exchange to be processed (from date that the item was first sent out by buyer). Similarly, once we've received your items to be returned, we will send you a confirmation email and process the refund (less delivery charges if applicable) via the method through which you have made your initial payment (PayPal or bank transfer).
INTERNATIONAL ORDERS
We are unable to process exchanges for international orders currently and apologise for the inconvenience this may cause. However, we will be happy to assist you with returns.
Kindly contact us at store[at]milkywayfamily.com for this. Customers will be responsible for mailing the items back to us.
We cannot be held responsible for items lost during shipping and strongly recommend a delivery method that provides a tracking number.